FAQs

Upcycled sweaters are ready to ship and typically ship within 2–3 business days.

Made-to-order pieces (mystery boxes or customs) take 3–6 weeks to be completed and shipped, depending on order volume.

If you are ordering from outside the United States, your package may be subject to customs duties, VAT, or import taxes once it reaches your country. These fees are set by your local government and are not included in the item price or shipping cost.

Customs charges, if applicable, are the responsibility of the buyer and are typically collected by your local postal service before delivery or at pickup.

Unfortunately, I do not have control over these fees and cannot predict what they may be, as they vary by country and order value.

Because my items are one-of-a-kind and handmade, I don’t accept returns or exchanges at this time.

However, if there’s a problem with your order, please contact me within 10 days of receiving it. I want you to love your piece and will always do my best to make it right.

Sizing is based on the original garment and any alterations made during the upcycling process. Please refer to the measurements or approximate fit listed on each product page for the best fit.

I source fabrics and materials secondhand from local thrift stores, vintage shops, and even donations. Each piece is carefully chosen, cleaned, and transformed to give it a whole new life.

Custom orders are currently paused due to order volume.

Join the email list to be the first to know when custom orders reopen.

I recommend cold washing (hand wash or delicate cycle) and air drying.